Question 1

The first phase in the customer life cycle involves ________.

Accepted Answer

A)   sending messages to target audiences to attract customer prospects
B)   attempting to win back high-value customers
C)   converting prospects into customers who need to be supported
D)   increasing the value of existing customers by selling more products to themE) A) and B)
F) C) and D)

Question 2

Which of the following statements is TRUE of enterprise information systems?

Accepted Answer

A)   They are information systems that are shared by two or more independent organizations.
B)   The solutions to problems in these systems usually involve more than one department.
C)   They typically support less than 100 users.
D)   They are called personal information systems if they support a particular business function.E) None of the above
F) B) and D)

Question 3

What are enterprise information systems?

Accepted Answer

Enterprise information systems are infor...

Question 4

The problems posed by information silos ultimately lead to ________.

Accepted Answer

A)   diseconomies of scope
B)   increased costs for an organization
C)   diminishing marginal returns
D)   reduced organizational innovationE) A) and B)
F) B) and C)

Question 5

Your contact manager on your mobile phone is an example of a(n)  ________.

Accepted Answer

A)   workgroup information system
B)   personal information system
C)   functional information system
D)   departmental information systemE) A) and D)
F) A) and C)

Question 6

Enterprise application integration (EAI) is used to forecast sales and create manufacturing plans to meet those forecasts.

Accepted Answer

A) True 
 B)False

Question 7

What is enterprise resource planning (ERP)?

Accepted Answer

ERP is a suite of applications, a databa...

Question 8

One of the reasons why people fear change is because it threatens their self-efficacies.

Accepted Answer

A) True 
 B)False

Question 9

Julie called the customer service department because her address was correct on the website, but incorrect on the internal website the company is experiencing a(n)  ________.

Accepted Answer

A)   data integrity problem
B)   information system issue
C)   information silo problem
D)   operations issueE) A) and B)
F) All of the above

Question 10

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

Accepted Answer

A) True 
 B)False

Question 11

The solutions to problems in an enterprise system usually involve more than one enterprise.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements is TRUE of enterprise application integration (EAI) ?

Accepted Answer

A)   A disadvantage of the EAI software is the lack of metadata files that describe where data are located.
B)   The layers of EAI software prevent existing applications from communicating with each other.
C)   EAI makes use of a centralized database that acts as a "virtual integrated database" for users to process.
D)   EAI software can be configured to automatically make conversions needed to share data among different systems.E) A) and B)
F) None of the above

Question 13

Data inconsistency is a major problem caused by information silos at the department level.

Accepted Answer

A) True 
 B)False

Question 14

Unlike departmental systems in which a single department manager is in charge, enterprise systems have no clear boss.

Accepted Answer

A) True 
 B)False

Question 15

Enterprise resource planning (ERP)  helps in ________.

Accepted Answer

A)   consolidating business operations into a single, consistent computing platform
B)   managing all the interactions with customers
C)   providing layers of software that connect applications together
D)   connecting several enterprises within the same industryE) B) and C)
F) C) and D)

Question 16

Which of the following is most likely to make use of an enterprise information system?

Accepted Answer

A)   hospitals
B)   drug salespersons
C)   PRIDE systems
D)   physician partnershipsE) A) and B)
F) C) and D)

Question 17

Enterprise resource planning (ERP) incorporates accounting, manufacturing, inventory, and human resources applications.

Accepted Answer

A) True 
 B)False

Question 18

Physician partnerships most likely use ________.

Accepted Answer

A)   inter-enterprise information systems
B)   workgroup information systems
C)   enterprise information systems
D)   departmental information systemsE) B) and C)
F) None of the above

Question 19

Enterprise resource planning (ERP)  was originally used in the ________ domain.

Accepted Answer

A)   accounting
B)   customer support
C)   manufacturing
D)   human resourcesE) All of the above
F) B) and C)

Question 20

Inherent processes are ________.

Accepted Answer

A)   time-consuming business processes that involve substantial investment
B)   predesigned procedures for using software products
C)   the set of procedures that help companies implement business process reengineering
D)   business process reengineering techniques with low success ratesE) None of the above
F) A) and B)

Exam 7: Processes, Organizations, and Information Systems

Enterprise resource planning (ERP) helps in ________.

Correct AnswerverifiedShow Answer

One of the reasons why people fear change is because it threatens their self-efficacies.

Correct AnswerverifiedShow Answer

What is enterprise resource planning (ERP)?

Correct AnswerverifiedERP is a suite of applications, a databa...View AnswerShow Answer

Enterprise resource planning (ERP) incorporates accounting, manufacturing, inventory, and human resources applications.

Correct AnswerverifiedShow Answer

The solutions to problems in an enterprise system usually involve more than one enterprise.

Correct AnswerverifiedShow Answer

The problems posed by information silos ultimately lead to ________.

Correct AnswerverifiedShow Answer

Data inconsistency is a major problem caused by information silos at the department level.

Correct AnswerverifiedShow Answer

Unlike departmental systems in which a single department manager is in charge, enterprise systems have no clear boss.

Correct AnswerverifiedShow Answer

What are enterprise information systems?

Correct AnswerverifiedEnterprise information systems are infor...View AnswerShow Answer

Julie called the customer service department because her address was correct on the website, but incorrect on the internal website the company is experiencing a(n) ________.

Correct AnswerverifiedShow Answer

Your contact manager on your mobile phone is an example of a(n) ________.

Correct AnswerverifiedShow Answer

Which of the following statements is TRUE of enterprise application integration (EAI) ?

Correct AnswerverifiedShow Answer

Enterprise application integration (EAI) is used to forecast sales and create manufacturing plans to meet those forecasts.

Correct AnswerverifiedShow Answer

Which of the following statements is TRUE of enterprise information systems?

Correct AnswerverifiedShow Answer

Inherent processes are ________.

Correct AnswerverifiedShow Answer

Enterprise resource planning (ERP) was originally used in the ________ domain.

Correct AnswerverifiedShow Answer

Information silos arise when entities at one organizational level in a company create information systems that meet only their particular needs.

Correct AnswerverifiedShow Answer

Physician partnerships most likely use ________.

Correct AnswerverifiedShow Answer

Which of the following is most likely to make use of an enterprise information system?

Correct AnswerverifiedShow Answer

The first phase in the customer life cycle involves ________.

Correct AnswerverifiedShow Answer

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ERP is a suite of applications, a databa...
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Enterprise information systems are infor...
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