Question 1

Which of the following situations is most appropriate for sending an e-mail message?

Accepted Answer

A)  Matthew is angry with one of his colleagues and wants to let her know exactly how he feels.
B)  Jane found a great political joke she wants to share with her colleagues.
C)  Chris must send the monthly sales data to his department.
D)  Maggie needs to vent her frustrations about working conditions to her shift supervisor.E) B) and C)
F) All of the above

Question 2

LinkedIn is an example of a social online community geared toward a  ___________________ audience.

Accepted Answer

The answer of LinkedIn is an example of a social...

Question 3

You are using the corporate blog to respond to a business emergency. Which of the following is the best recommendation?

Accepted Answer

A)  Use the blog as the sole provider of emergency information to avoid muddled messages.
B)  Make the blog part of your overall effort to communicate information regarding the business's emergency.
C)  Soothe emotional reactions by posting information on your corporate blog, replacing all other communication channels.
D)  Do not address rumors or misinformation on the blog; address factual content only.E) All of the above
F) A) and B)

Question 4

Although teenagers use instant messaging (IM)frequently, corporations do not use this communication tool.

Accepted Answer

A) True 
 B)False

Question 5

Businesses have embraced podcasts for audio and video messages because podcasts

Accepted Answer

A)  do not require a live presence, yet offer a friendly human face.
B)  can't replace costlier live teleconferences but can replace most business travel.
C)  provide up to 1,000 views per podcast, saving money over individual presentations.
D)  broadcast interactive, non-repetitive information.E) C) and D)
F) A) and B)

Question 6

When preparing to send an e-mail with an attachment, you should

Accepted Answer

A)  notify the recipient via phone that they will be receiving an attachment.
B)  leave the body of the e-mail blank.
C)  specify the date, sender's name, receiver's name, and subject line on the attachment.
D)  include the word ATTACHMENT (in all caps) in the subject line.E) B) and C)
F) A) and B)

Question 7

Greetings such as  Hi Katy  are unnecessary in e-mail messages because it is already clear that the receiver is the intended recipient.

Accepted Answer

A) True 
 B)False

Question 8

Some advantages of texting and instant messaging include immediacy and cost.

Accepted Answer

A) True 
 B)False

Question 9

Yer's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

Accepted Answer

A)  Make sure she's available via IM at all times so that her colleagues can always reach her.
B)  Include both professional and personal contacts on the same IM contact list for efficiency.
C)  Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages.
D)  Create an imaginative IM name for herself such as "PrettySmart1."E) B) and C)
F) A) and B)

Question 10

The top digital media device being used to disseminate information today is podcasts.

Accepted Answer

A) True 
 B)False

Question 11

The final element of an e-mail message should be

Accepted Answer

A)  your name and full contact information.
B)  a witty phrase and your name.
C)  the name of the business or organization only.
D)  an attachment.E) A) and B)
F) B) and D)

Question 12

Which of the following is the best title for a blog?

Accepted Answer

A)  Read Now
B)  Attention
C)  Five Ways to Get Your Résumé Read
D)  Résumé InformationE) C) and D)
F) A) and B)

Question 13

Businesses use social networking to

Accepted Answer

A)  connect dispersed employees.
B)  provide a forum for collaboration.
C)  to solicit customer feedback when researching and developing products.
D)  All answer choices demonstrate how businesses use social networks.E) None of the above
F) A) and C)

Question 14

Blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following statements about instant messaging in the workplace is most accurate?

Accepted Answer

A)  Although companies have found instant messaging to be a valuable tool for employees to communicate with one another, they have been hesitant to use instant messaging for customer service.
B)  Unlike text messaging, instant messaging is not subject to discovery in lawsuits.
C)  Instant messaging allows people to share information immediately and make decisions quickly.
D)  Instant messaging decreases presence functionality.E) B) and C)
F) A) and B)

Question 16

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening?

Accepted Answer

A)  Recently, the management staff discussed our process for submitting work hours.
B)  A new procedure for submitting work hours will go into effect on April 1.
C)  Are you in the mood to try something a little different?
D)  We all hate when procedures change, but this change is needed.E) All of the above
F) B) and C)

Question 17

Effective blog entries use informal language and active verbs.

Accepted Answer

A) True 
 B)False

Question 18

Why do some employers forbid employees to use instant messaging (IM) and texting?

Accepted Answer

A)  Instant messaging and texting are more expensive to use than faxes or phone calls.
B)  Some employers consider IM and texting distractions.
C)  Delivery of instant and text messages takes longer than e-mail message delivery.
D)  According to federal regulations, businesses cannot conduct business using instant or text messaging.E) None of the above
F) All of the above

Question 19

Podcasting has experienced large growth and has spread among various user groups online.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is not a guide word used in e-mail messages and memos?

Accepted Answer

A)  TO:
B)  FROM:
C)  RESPONSE:
D)  DATE:E) B) and C)
F) C) and D)

Exam 5: Short Workplace Messages and Digital Media

Some advantages of texting and instant messaging include immediacy and cost.

Correct AnswerverifiedShow Answer

Yer's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

Correct AnswerverifiedShow Answer

Why do some employers forbid employees to use instant messaging (IM) and texting?

Correct AnswerverifiedShow Answer

Greetings such as Hi Katy are unnecessary in e-mail messages because it is already clear that the receiver is the intended recipient.

Correct AnswerverifiedShow Answer

Which of the following is the best title for a blog?

Correct AnswerverifiedShow Answer

Which of the following statements about instant messaging in the workplace is most accurate?

Correct AnswerverifiedShow Answer

Podcasting has experienced large growth and has spread among various user groups online.

Correct AnswerverifiedShow Answer

The final element of an e-mail message should be

Correct AnswerverifiedShow Answer

When preparing to send an e-mail with an attachment, you should

Correct AnswerverifiedShow Answer

Which of the following is not a guide word used in e-mail messages and memos?

Correct AnswerverifiedShow Answer

Effective blog entries use informal language and active verbs.

Correct AnswerverifiedShow Answer

The top digital media device being used to disseminate information today is podcasts.

Correct AnswerverifiedShow Answer

LinkedIn is an example of a social online community geared toward a ___________________ audience.

Correct AnswerverifiedShow Answer

Blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.

Correct AnswerverifiedShow Answer

Although teenagers use instant messaging (IM)frequently, corporations do not use this communication tool.

Correct AnswerverifiedShow Answer

Businesses use social networking to

Correct AnswerverifiedShow Answer

You are using the corporate blog to respond to a business emergency. Which of the following is the best recommendation?

Correct AnswerverifiedShow Answer

Which of the following situations is most appropriate for sending an e-mail message?

Correct AnswerverifiedShow Answer

Businesses have embraced podcasts for audio and video messages because podcasts

Correct AnswerverifiedShow Answer

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening?

Correct AnswerverifiedShow Answer

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