Question 1

What quality control tool resembles a "fishbone?"

Accepted Answer

A)   Checklists
B)   Scatter diagrams
C)   Pareto analysis
D)   Cause-and-effect diagrams
E)   FlowchartsF) A) and E)
G) B) and C)

Question 2

If the derived scatter diagram shows a non-linear but scattered relationship it indicates that

Accepted Answer

A)   there is a direct correlation between the two variables.
B)   the two variables' data was gathered at different times
C)   a third variable needs to be added to the evaluation
D)   there is no direct correlation between the two variables
E)   you are using the wrong SPC chartF) B) and E)
G) A) and E)

Question 3

Cause-and-effect diagrams are often called

Accepted Answer

A)   Checklists
B)   Scatter diagrams
C)   Pareto analysis
D)   Fishbone diagrams
E)   HistogramsF) A) and D)
G) None of the above

Question 4

The Deming Prize is an American award given to companies to recognize their efforts in quality improvement.

Accepted Answer

A) True 
 B)False

Question 5

What are the seven TQM tools for solving quality problems?

Accepted Answer

cause-and-effect diagrams, flo...

Question 6

Suppose that a product has three parts, each of which must work in order for the product to function. The reliabilities of the parts are .898, .933, and .946, respectively. What is the reliability of the product?

Accepted Answer

79.3% (R_S = R₁* R₂* R₃*…...

Question 7

__________ analysis is a technique used to identify quality problems based on their degree of importance.

Accepted Answer

A)   Deming
B)   Pareto
C)   Davis
D)   Crosby
E)   JuranF) None of the above
G) A) and D)

Question 8

External failure costs tend to be particularly high for service organizations.

Accepted Answer

A) True 
 B)False

Question 9

SPC is

Accepted Answer

A)   a direct substitute for continuous improvement
B)   a replacement of the teamwork concept
C)   a substitute for middle management
D)   a fully subjective process
E)   is not a substitute for continuous improvementF) A) and D)
G) A) and E)

Question 10

The decision to implement TQM will impact all of the following EXCEPT

Accepted Answer

A)   product design
B)   processes
C)   job design
D)   supply chain management
E)   company productF) B) and C)
G) C) and E)

Question 11

ISO 9000 is

Accepted Answer

A)   An award for quality given annually by the U.S. Government
B)   An approach to quality management that was developed in Japan by Deming
C)   A set of international quality standards and a certification process for companies
D)   An approach for managing self-directed teams
E)   An approach for product designF) A) and B)
G) C) and D)

Question 12

The strength of the relationship between customer requirements and product characteristics is shown in the __________ matrix.

Accepted Answer

A)   Trade-off
B)   Product
C)   Relationship
D)   Strength
E)   InverseF) B) and E)
G) A) and C)

Question 13

For control charts, which of the following situations means that the process is not in control?

Accepted Answer

A)   A measured observation is above the LCL
B)   A measured observation is below the UCL
C)   A measured observation is above the center line
D)   A measured observation is below the center line
E)   A measured observation is above the UCLF) C) and E)
G) A) and E)

Question 14

In six-sigma the level of defects is reduced to approximately

Accepted Answer

A)   0
B)   1.4 parts per million
C)   2.4 parts per million
D)   3.4 parts per million
E)   4.4 parts per millionF) D) and E)
G) A) and D)

Question 15

Who is best known for the development of cause-and-effect diagrams?

Accepted Answer

A)   Walter Shewhart
B)   W. Edwards Deming
C)   Joseph Juran
D)   Kaoru Ishikawa
E)   Genichi TaguchiF) A) and E)
G) B) and C)

Question 16

In TQM the role of the employee is very similar to earlier requirements.

Accepted Answer

A) True 
 B)False

Question 17

Proper training of employees in the understanding of quality tools includes all of the following except

Accepted Answer

A)   How to correct problems
B)   How to assess quality
C)   How to develop new quality tools
D)   How to use quality control tools
E)   How to interpret findingsF) A) and E)
G) B) and D)

Question 18

Who developed a formula for determining the cost of poor quality?

Accepted Answer

A)   Walter Shewhart
B)   W. Edwards Deming
C)   Joseph Juran
D)   Kaoru Ishikawa
E)   Genichi TaguchiF) C) and E)
G) B) and C)

Question 19

As a design engineer you need to obtain 99.9% reliability. The first part has a reliability factor of 99.99%. What level of reliability does the series part require to achieve 99.9% overall reliability?

Accepted Answer

99.91% (R_S = R₁* R₂* R₃*...

Question 20

Quality planning, employee training in quality measurement, and cost of maintaining records of information and data related to quality, are appraisal costs.

Accepted Answer

A) True 
 B)False

Exam 5: Total Quality Management

In six-sigma the level of defects is reduced to approximately

Correct AnswerverifiedShow Answer

In TQM the role of the employee is very similar to earlier requirements.

Correct AnswerverifiedShow Answer

External failure costs tend to be particularly high for service organizations.

Correct AnswerverifiedShow Answer

SPC is

Correct AnswerverifiedShow Answer

The decision to implement TQM will impact all of the following EXCEPT

Correct AnswerverifiedShow Answer

What quality control tool resembles a "fishbone?"

Correct AnswerverifiedShow Answer

ISO 9000 is

Correct AnswerverifiedShow Answer

Who is best known for the development of cause-and-effect diagrams?

Correct AnswerverifiedShow Answer

What are the seven TQM tools for solving quality problems?

Correct Answerverifiedcause-and-effect diagrams, flo...View AnswerShow Answer

The strength of the relationship between customer requirements and product characteristics is shown in the __________ matrix.

Correct AnswerverifiedShow Answer

Quality planning, employee training in quality measurement, and cost of maintaining records of information and data related to quality, are appraisal costs.

Correct AnswerverifiedShow Answer

Who developed a formula for determining the cost of poor quality?

Correct AnswerverifiedShow Answer

Cause-and-effect diagrams are often called

Correct AnswerverifiedShow Answer

Suppose that a product has three parts, each of which must work in order for the product to function. The reliabilities of the parts are .898, .933, and .946, respectively. What is the reliability of the product?

Correct Answerverified79.3% (RS = R1* R2* R3*…...View AnswerShow Answer

__________ analysis is a technique used to identify quality problems based on their degree of importance.

Correct AnswerverifiedShow Answer

Proper training of employees in the understanding of quality tools includes all of the following except

Correct AnswerverifiedShow Answer

The Deming Prize is an American award given to companies to recognize their efforts in quality improvement.

Correct AnswerverifiedShow Answer

If the derived scatter diagram shows a non-linear but scattered relationship it indicates that

Correct AnswerverifiedShow Answer

For control charts, which of the following situations means that the process is not in control?

Correct AnswerverifiedShow Answer

As a design engineer you need to obtain 99.9% reliability. The first part has a reliability factor of 99.99%. What level of reliability does the series part require to achieve 99.9% overall reliability?

Correct Answerverified99.91% (RS = R1* R2* R3*...View AnswerShow Answer

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cause-and-effect diagrams, flo...
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79.3% (R_S = R₁* R₂* R₃*…...
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99.91% (R_S = R₁* R₂* R₃*...
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