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A purchase order form pertains to the payroll department.

A) True
B) False

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The executive support system can analyze the effects of events and trends outside the organization.

A) True
B) False

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Regional managers can compare their regular sales reports with that of the other regional managers by using _______.


A) management reports
B) periodic reports
C) exception reports
D) demand reports

E) A) and B)
F) None of the above

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_______ systems are also known as knowledge-based systems.

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Describe the functions of an executive support system.

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Executive support systems (ESSs) consist...

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Which system is a type of artificial intelligence that uses a database, containing facts and rules, to provide assistance to users?


A) CAD/CAM system
B) Expert system
C) Knowledge work system
D) Office automation system

E) C) and D)
F) B) and D)

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Office automation systems are designed primarily to support data workers.

A) True
B) False

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Some of these systems have the ability to retrieve information from databases outside the company, such as business-news services.


A) Transaction processing system (TPS)
B) Decision support system (DSS)
C) Management information system (MIS)
D) Executive support systems (ESS)

E) A) and B)
F) None of the above

Correct Answer

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The executive support system helps top-level managers oversee the company's operations and develop strategic plans.

A) True
B) False

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Accounts payable refers to money the company owes its suppliers for materials and services it has received.

A) True
B) False

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Common names for computer-based information systems are transaction processing, management information, _______ support, and executive support systems.

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CAD/CAM systems use powerful personal computers running special programs that integrate the design and manufacturing activities.

A) True
B) False

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This level of management is involved with tactical planning and implementing the long-term goals within an organization.


A) Top management
B) Middle management
C) Supervisors
D) Stockholders

E) A) and B)
F) B) and D)

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A(n) _______ support system is designed to be easy to use and allows someone to obtain essential information without extensive training.

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Customer profiles, census data, and economic forecasts are examples of external data.

A) True
B) False

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