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Behavioral segmentation may be based on


A) lifestyles and demographics.
B) retailer and wholesaler behaviors.
C) geographic and demographic criteria.
D) product features and retail store type.
E) demand and supply.

F) C) and E)
G) C) and D)

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Explain what a market-product grid is and how it is used.

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A market-product grid is a framework to ...

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In the Apple market-product grid shown above for its personal computer line,the "iMac" is popular among all the segments Apple can target.This allows Apple to enjoy __________.


A) segmentation synergies
B) marketing synergies
C) product synergies
D) the 80/20 rule
E) frequency marketing

F) C) and E)
G) A) and D)

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A market-product grid is a framework to relate the market segments of potential buyers to


A) estimated expenses for products sold.
B) products offered or potential marketing actions by an organization.
C) total anticipated revenue.
D) total anticipated profit.
E) market share of the closest competitor.

F) A) and C)
G) B) and D)

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The company name Zappos was chosen because it


A) was the founder's family name.
B) conveyed in Spanish the type of product sold.
C) inferred how quickly you could purchase the product.
D) contained letters from the names of the three founders.
E) reflected the brand name of the first line of shoes they sold.

F) A) and B)
G) All of the above

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The best segmentation approach is the one that


A) makes it easiest to reach the segment.
B) maximizes the opportunity for future profit and ROI.
C) recognizes different needs of buyers among different segments.
D) recognizes similarities of needs of potential buyers within a segment.
E) is simplest and least costly in assigning potential buyers to segments.

F) C) and D)
G) A) and E)

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Which of the following statements regarding when and how to segment markets is most accurate?


A) Even if a firm finds only one potential market segment,it should take advantage of the method to appear cutting-edge to its competitors and customers.
B) Market segmentation only works for large corporations;small businesses don't have the resources to engage in the process.
C) Governments should not attempt market segmentation because the strategy is only applicable for consumer and organizational markets.
D) If a business firm goes to the trouble and expense of segmenting its markets,it expects to increase its sales,profits,and return on investment.
E) Market segmentation strategies work less than 10 percent of the time.

F) B) and D)
G) A) and C)

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Which of the following is a basis used to segment U.S.organizational markets?


A) geographic
B) psychographic
C) income
D) needs
E) education

F) C) and D)
G) B) and E)

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A positioning approach that involves seeking a less competitive,smaller market niche in which to locate a brand is referred to as __________.


A) competitive repositioning
B) head-to-head positioning
C) differentiation positioning
D) downsize positioning
E) product repositioning

F) C) and D)
G) A) and D)

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Which of the following data are collected from consumers to develop a perceptual map for a particular product?


A) consumer judgments about the important attributes for a product or brand class
B) a listing of all prospective brands and products
C) managerial judgments about how consumers perceive products
D) rank order of the ratings of an existing brand's preference relative to its competitors
E) detailed explanations of why consumers make the choices they do

F) C) and D)
G) B) and D)

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To the owner of a Wendy's fast-food restaurant,the information in Figure 9-6 above suggests


A) new menu items or promotional strategies may be needed to convert prospects into users.
B) most of the respondents think of Wendy's as their primary fast food restaurant.
C) McDonald's has fewer "exclusively loyal" customers than does Wendy's.
D) Burger King is closing in on your market share.
E) a need to devise a marketing program to change the minds of nonprospects.

F) A) and E)
G) A) and D)

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The ultimate criterion for an organization's marketing success is that __________ as a result of increased synergies.


A) costs decrease
B) market share increases
C) product deficiencies decrease
D) customers should be better off
E) new products flourish

F) A) and B)
G) B) and D)

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In the sneaker business,Heelys practiced __________ positioning when it introduced a line of Heelys sneakers that came with an imbedded,detachable wheel in the shoe's heel marketed to young teens.


A) head-to-head
B) parallel market
C) lateral
D) repositioning
E) differentiation

F) C) and D)
G) A) and C)

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The axes on a perceptual map are


A) sales and profitability.
B) two product attributes,ranging from high to low on that attribute.
C) market share and market growth rate.
D) customer perceptions of the firm's product versus the average of all brands in the industry.
E) customer perceptions of the firm's product versus the brand of the firm's principal competitor.

F) B) and E)
G) B) and C)

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Why would an organization produce multiple products or services and then attempt to sell them to two or more market segments?

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Organizations may target different produ...

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Organizational synergy is the increased customer value achieved through


A) performing organizational functions more efficiently.
B) more discounts or larger rebates at the point of sale.
C) involvement of the ultimate consumer in product design.
D) an increase in the knowledge of competitors.
E) shared ownership of the organization through publicly traded stock.

F) A) and D)
G) A) and B)

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Figure 9-9 above shows the market-product grid for a Wendy's restaurant next to a large urban university campus.Marketing synergies and efficiencies run __________ because a single kind of marketing action can reach customers that buy different product groupings.


A) horizontally across the rows
B) vertically down the column
C) between full meals and snacks
D) diagonally from top-left to bottom-right of a market-product grid
E) both horizontally and vertically depending upon the marketing action developed

F) B) and D)
G) A) and D)

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Evergreen Air Center in Marana,Arizona,is the world's biggest parking lot for unwanted commercial aircraft.Airlines pay from $750 to $5,000 a month for its storage service.The warm,dry air where the operation is located serves as a cheap and effective airplane preservative.Which organizational segmentation variable might Evergreen use to segment the market?


A) NAICS sector,such as manufacturers,or retailers,or lawyers
B) number of locations
C) "who buys," such as individual buyer or buying groups
D) metropolitan statistical area
E) number of employees

F) A) and E)
G) B) and C)

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Which of the following is a disadvantage of employing a multiple products,multiple market segments strategy if NOT implemented well?


A) higher sales but lower profits
B) reduced quality and higher prices
C) meeting customer needs but at the expense of higher prices
D) lower prices but with higher production costs
E) higher quality but lower prices

F) A) and D)
G) A) and E)

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What is product differentiation? How does it relate to market segmentation? How does it potentially improve a firm's revenues?

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Product differentiation involves a firm ...

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